Data Delete Policy

Data Deletion Policy

Data Deletion Policy

Effective Date: 1 Jan 2024

At Bitti, we value your privacy and are committed to ensuring that your personal data is handled securely and transparently. This Data Deletion Policy outlines how users can request the deletion of their data and how we process such requests in compliance with applicable laws and regulations.

1. Scope of the Policy

This policy applies to all personal data collected, stored, or processed by Bitti, including but not limited to:

  • User account details (e.g., name, email, contact information).
  • Uploaded files, documents, or other content shared by the user.
  • Activity logs, preferences, and other app/website interactions.

2. User Rights

As a user, you have the right to:

  • Request the deletion of your personal data at any time.
  • Understand the scope of data being deleted and any exceptions (e.g., data required for legal or compliance purposes).

3. How to Submit a Data Deletion Request

To request the deletion of your data, follow these steps:

  1. Log in to your account:
    • Visit the Profile Settings page.
    • Select the “Delete My Account” or equivalent option.
  2. Submit a request via email:
    • Email us at policy@bitti.co.za with the subject line “Data Deletion Request.”
    • Include your account information (e.g., registered email address) to help us identify your data.
  3. Contact via Support Form:

4. Processing Your Request

Once we receive your data deletion request:

  • We will verify your identity to ensure the request is legitimate.
  • After deletion, you will receive a confirmation email stating that your data has been removed.

5. Exceptions to Data Deletion

Certain data may not be eligible for deletion due to legal, regulatory, or operational requirements, including:

  • Financial records (e.g., transaction history) required for tax or audit purposes.
  • Data necessary for security or fraud prevention.
  • Records maintained to comply with legal obligations or court orders.

In such cases, we will notify you about the specific data that cannot be deleted and the reasons why.

6. Consequences of Data Deletion

Once your data is deleted:

  • Your account will be permanently removed and cannot be restored.
  • You will lose access to all content and services associated with the account.
  • Any ongoing subscriptions or agreements will be terminated (if applicable).

7. Contact Us

If you have questions or need assistance with data deletion, please contact our support team:

By using Bitti, you agree to this Data Deletion Policy. We may update this policy from time to time, and any changes will be posted on this page with a revised effective date.